{"id":408367,"date":"2024-10-20T05:30:19","date_gmt":"2024-10-20T05:30:19","guid":{"rendered":"https:\/\/pdfstandards.shop\/product\/uncategorized\/bsi-pd-iso-ts-236862022\/"},"modified":"2024-10-26T10:01:02","modified_gmt":"2024-10-26T10:01:02","slug":"bsi-pd-iso-ts-236862022","status":"publish","type":"product","link":"https:\/\/pdfstandards.shop\/product\/publishers\/bsi\/bsi-pd-iso-ts-236862022\/","title":{"rendered":"BSI PD ISO\/TS 23686:2022"},"content":{"rendered":"

PDF Catalog<\/h4>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
PDF Pages<\/th>\nPDF Title<\/th>\n<\/tr>\n
2<\/td>\nundefined <\/td>\n<\/tr>\n
6<\/td>\nForeword <\/td>\n<\/tr>\n
7<\/td>\nIntroduction <\/td>\n<\/tr>\n
11<\/td>\n1 Scope
2 Normative references
3 Terms and definitions <\/td>\n<\/tr>\n
12<\/td>\n4 Guiding principles
4.1 General
4.2 Organizational commitment
4.3 Research and organizational ethics <\/td>\n<\/tr>\n
13<\/td>\n4.4 Data management and analysis integrity
4.5 Transparency
4.6 Alignment
4.7 Self-organizing teams
4.8 Continuous reflection, evaluation and improvement
5 Measurement system for service excellence performance
5.1 General
5.2 Framework for measuring service excellence performance <\/td>\n<\/tr>\n
16<\/td>\n5.3 Benefits and varieties of metrics for measuring service excellence performance <\/td>\n<\/tr>\n
17<\/td>\n5.4 Selection of appropriate measurement methods and tools
5.5 Analyses for measuring service excellence performance
5.6 Use of measured results <\/td>\n<\/tr>\n
18<\/td>\n6 Measuring service excellence leadership and strategy
6.1 General <\/td>\n<\/tr>\n
19<\/td>\n6.2 Framework for measuring service excellence leadership and strategy
6.3 Metrics for measuring service excellence leadership and strategy
7 Measuring service excellence culture and employee engagement
7.1 General <\/td>\n<\/tr>\n
20<\/td>\n7.2 Metrics for measuring service excellence culture and employee engagement
8 Measuring outstanding customer experiences
8.1 General
8.2 Framework for measuring outstanding customer experiences <\/td>\n<\/tr>\n
22<\/td>\n8.3 Metrics for measuring outstanding customer experiences <\/td>\n<\/tr>\n
23<\/td>\n8.4 Methods for collecting outstanding customer experiences metrics
8.5 Analyses for measuring outstanding customer experiences <\/td>\n<\/tr>\n
24<\/td>\n9 Measuring operational service excellence performance
9.1 General
9.2 Framework for measuring operational service excellence performance <\/td>\n<\/tr>\n
25<\/td>\n9.3 Metrics for measuring operational service excellence performance <\/td>\n<\/tr>\n
27<\/td>\nBibliography <\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

Service excellence. Measuring service excellence performance<\/b><\/p>\n\n\n\n\n
Published By<\/td>\nPublication Date<\/td>\nNumber of Pages<\/td>\n<\/tr>\n
BSI<\/b><\/a><\/td>\n2022<\/td>\n28<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"featured_media":408374,"template":"","meta":{"rank_math_lock_modified_date":false,"ep_exclude_from_search":false},"product_cat":[77,2641],"product_tag":[],"class_list":{"0":"post-408367","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-03-080-01","7":"product_cat-bsi","9":"first","10":"instock","11":"sold-individually","12":"shipping-taxable","13":"purchasable","14":"product-type-simple"},"_links":{"self":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product\/408367","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/types\/product"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media\/408374"}],"wp:attachment":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media?parent=408367"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_cat?post=408367"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_tag?post=408367"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}