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BS EN ISO 41014:2020

$198.66

Facility management. Development of facility management strategy

Published By Publication Date Number of Pages
BSI 2020 54
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This document gives guidelines for the development of a strategy for facility management (FM) when the FM organization:

  1. intends to ensure alignment between FM requirements and the objectives, needs and constraints of the demand organization’s core business;

  2. wants to improve the usefulness and benefits provided by the facilities for the betterment of the demand organization and its core business;

  3. aims to meet the needs of stakeholders and applicable provisions consistently;

  4. aims to be sustainable in a globally competitive environment.

PDF Catalog

PDF Pages PDF Title
2 National foreword
4 European foreword
7 Foreword
8 Introduction
11 1 Scope
2 Normative references
3 Terms, definitions and abbreviated terms
3.1 Terms related to facility management
12 3.2 Terms related to assets
3.3 Terms related to people
13 3.4 Terms related to sourcing
3.5 Terms related to process
14 3.6 Terms related to finance
3.7 Terms related to general business
15 3.8 Terms related to measurement
16 3.9 Abbreviated terms
4 Understanding the demand organization
4.1 Organization
4.1.1 General
17 4.1.2 Structure
4.1.3 Human capital
4.1.4 Value system and organizational culture
18 4.1.5 Management style
4.2 Governance
4.2.1 General
4.2.2 Ownership and use
4.2.3 Leadership
4.2.4 Regulation and compliance
4.2.5 Policy and procedures
19 4.2.6 Maturity of activities, processes and systems
4.3 Context
4.3.1 General
4.3.2 Business strategy
20 4.3.3 Objectives, needs, constraints and value drivers
4.3.4 Measuring success
21 4.3.5 Performance metrics
4.3.6 Markets and competitive analysis
4.3.7 Relationship between core and non-core activities
4.3.8 Target operating model
22 4.3.9 Current and planned non-core activities
4.3.10 Targets for improvement
4.3.11 Information and communication technology
4.3.12 Information management
4.4 Risk management
4.4.1 Threats and opportunities
23 4.4.2 Continuity and recovery planning
24 4.5 Strategic alignment
5 Developing FM requirements
5.1 Current and future interest in facilities
5.1.1 General
5.1.2 Nature of facilities
28 5.1.3 Sustainable space provision
5.2 Maturity of FM
5.2.1 General
5.2.2 Current competences
29 5.2.3 Targets for improvement
5.3 Briefing for refurbished or new facilities
30 5.4 Stakeholders
5.4.1 General
5.4.2 Facility users
5.4.3 Level of specification
5.5 Accessibility, inclusiveness and equalities
31 5.6 Functional requirements
5.7 Scope of services
5.7.1 General
5.7.2 Technical services
5.7.3 Business support
32 5.7.4 Integrator model
5.8 Service specifications
5.9 Outputs and targets
5.9.1 General
33 5.9.2 Environmental performance
5.9.3 Social performance
5.9.4 Economic performance
5.10 Service levels
5.11 Service delivery options
34 5.12 Sourcing
5.12.1 General
5.12.2 Internal service provision
5.12.3 External service provision
35 5.13 Innovations in service delivery
5.14 Market audit
5.15 Verification and feedback
6 Formulating the FM strategy
6.1 Compiling the strategy
36 6.2 Format and content
6.3 Budgetary requirements
6.4 Procurement
38 6.5 Communication and feedback
6.6 Implementation plan
7 Managing performance
7.1 Monitoring and control of performance
39 7.2 Performance indicators
7.3 Performance measurement
7.4 Performance review
7.5 Corrective actions
7.6 Feedback and lessons learned
40 8 Improving outcomes
8.1 Applying lessons learned
8.2 Reassessing outputs and targets
8.3 Updating the FM strategy
8.4 Updating the FM policy
41 Annex A (informative) Examples of threats and opportunities
43 Annex B (informative) Examples of factors affecting business strategy
45 Annex C (informative) Considerations when formalizing the FM strategy document
47 Annex D (informative) Example of an FM strategy
50 Bibliography
Index
BS EN ISO 41014:2020
$198.66