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BS ISO 23412:2020

BS ISO 23412:2020

$189.07

Indirect, temperature-controlled refrigerated delivery services. Land transport of parcels with intermediate transfer

Published By Publication Date Number of Pages
BSI 2020 46
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This document specifies requirements for the provision and operation of indirect, temperature-controlled refrigerated delivery services for refrigerated parcels which contain temperature-sensitive goods (including foods) in land transportation. It includes all refrigerated delivery service stages from acceptance (receipt) of a chilled or frozen parcel from the delivery service user to its delivery at the designated destination, including intermediate transfer of the refrigerated parcels between refrigerated vehicles or container and via a geographical routing system. This document also includes requirements for resources, operations and communications to delivery service users. It is intended for application by refrigerated delivery service providers.

This document does not cover requirements for:

  1. refrigerated parcel delivery via modes of transport such as airplane, ship or train;

  2. refrigerated parcels that are transported in ambient temperatures due to the fact that they contain their own refrigeration materials (for example, ice packs, refrigerated foam bricks, dry ice blocks) and are surrounded and enclosed by sealed thermo protective packaging that creates a separate refrigerated climate to that provided within the delivery service. However, these types of refrigerated parcels may be transported through a refrigerated delivery service;

  3. direct refrigerated delivery services in which chilled parcels and frozen parcels are collected from the delivery service user and transported directly to a recipient without in-transit transfer;

  4. the quality or the measurement of the temperature of the contents of the chilled parcels or frozen parcels being delivered and their pre-point of receipt state, however it does set the requirements for the refrigerated delivery service carrying them;

  5. Medical devices and medical equipment and pharmaceuticals might be subject to specific legislation and require specific transport requirements and are therefore, excluded from the scope of this document.

NOTE

Resources covered by requirements of this document include facilities, refrigerated vehicles, cold stores, and staff members. This document is not limited to covering specific sizes of vehicles, as long as the performance requirements can be met. Land transport refrigerated vehicles which are conveyed in a ship as roll-on/roll-off vehicles are covered by this document. While this document does not cover requirements directly relating to the quality or safety of the refrigerated parcels being delivered, attention is drawn to specific country legislation that might require a refrigerated delivery service provider to adhere to additional requirements outside of this document, such as monitoring the temperature of the refrigerated parcel itself, or specific requirements regarding the segregation of different types of refrigerated parcel. It is important to note that the contents of refrigerated parcels referenced within this document are not limited to edible or perishable products.

PDF Catalog

PDF Pages PDF Title
2 National foreword
7 Foreword
8 Introduction
11 1 Scope
2 Normative references
3 Terms and definitions
12 3.2 Cold stores
13 3.14 Refrigerated parcels
14 3.18 Temperature ranges and maximum temperatures
16 4 Refrigerated delivery service definition and communications
4.1 Refrigerated delivery service attributes
4.2 Name of the refrigerated delivery service
4.3 Business licence for refrigerated delivery service providers
17 4.4 Refrigerated delivery service provider’s contact details and customer service
4.5 Service transport temperature of the refrigerated delivery service
4.5.1 General
4.5.2 Chilled parcels
4.5.3 Frozen parcels
4.6 Accepted terms and conditions for refrigerated parcels
4.6.1 General
18 4.6.2 Items not accepted for transport by the refrigerated delivery service provider
4.6.3 Areas for refrigerated parcel acceptance and areas for refrigerated parcel delivery to/collection by a recipient
4.6.4 Refrigerated delivery service operation business days and hours
4.6.5 Opening hours and days of the week of acceptance and delivery locations
4.6.6 Standard delivery timescales (times/days)
4.6.7 Non-delivery of refrigerated parcels including holding times, returns and recalls
19 5 Transport network
5.1 General
5.2 Geographical routing system
5.3 Demand and available resources
20 5.4 Operation sites
5.4.1 General
5.4.2 Responsible person
5.4.3 Transport
21 6 Information exchanged between the refrigerated delivery service provider and the delivery service user
6.1 Documented information
6.2 Information to be obtained from the delivery service user
6.3 Delivery service user confirmation
22 6.4 Information to be provided by the refrigerated delivery service provider
7 Refrigerated parcels
7.1 Acceptance of refrigerated parcels
7.2 Labelling, marking and visible information
7.3 Transferring refrigerated parcels into a refrigerated enclosure or cold store
23 7.4 Transferring refrigerated parcels between refrigerated enclosures and/ or cold stores
7.5 Temporary storage of refrigerated parcels in operation sites
7.6 Geographical sorting of refrigerated parcels
7.7 Delivery to the recipient
24 8 Information exchanged between the refrigerated delivery service provider and the recipient
8.1 Information to be obtained from the recipient on delivery of the refrigerated parcel
8.2 Information to be obtained from the recipient on collection by the recipient of the refrigerated parcel from an operation site
25 8.3 Information to be provided by the refrigerated delivery service provider on delivery of the refrigerated parcel
8.4 Information to be provided by the refrigerated delivery service provider on collection by a recipient of the refrigerated parcel from an operation site
9 Conditions for operation sites, refrigerated enclosures, cold stores and cooling materials
9.1 Operation site
9.1.1 Security of operation site
9.1.2 Protection from external conditions
26 9.2 Refrigerated enclosures
9.2.1 General
9.2.2 Temperature monitoring of a refrigerated enclosure
9.3 Cold stores
9.3.1 General
27 9.3.2 Temperature monitoring of cold stores in operation sites
9.4 Cooling materials
9.5 Cooling material cold stores
9.5.1 General
28 9.5.2 Temperature monitoring of cooling material cold stores
10 Work instructions and operational manuals
10.1 General
10.2 Work instructions
10.2.1 General
29 10.2.2 Handling of refrigerated parcels
10.3 Work instructions for transferring refrigerated parcels
30 10.4 Operational manual for refrigerated enclosure
10.5 Operational manual for the pre-cooling and pre-freezing of refrigerated enclosures
31 10.6 Operational manual for cold stores in operation sites
10.7 Operational manual for cooling materials
10.8 Operational manual for cooling material cold stores
32 11 Staffing
11.1 Training programme
11.2 Additional training
11.3 Staff members responsible for driving
33 12 ​Monitoring and improving the refrigerated delivery service
12.1 Transport network
12.2 Delays and non-deliveries within standard delivery timescales
34 12.3 Temperature monitoring and temperature recording of the transport network
12.3.1 Temperature monitoring
12.3.2 Temperature recording
35 12.4 Temperature control within the transport network
12.5 Quality controls of refrigerated delivery service operations
36 Annex A (informative) Additional guidance for use
42 Annex B (informative) Considerations for the transport of refrigerated parcels containing foodstuff
44 Bibliography

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BS ISO 23412:2020
$189.07