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BS ISO 24511:2024

BS ISO 24511:2024

$215.11

Activities relating to drinking water and wastewater services. Guidelines for the management of wastewater utilities and for the assessment of wastewater services

Published By Publication Date Number of Pages
BSI 2024 72
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PDF Catalog

PDF Pages PDF Title
2 undefined
9 Foreword
10 Introduction
15 1 Scope
2 Normative references
16 3 Terms and definitions
18 4 Components of wastewater systems
4.1 General
19 4.2 Types of wastewater systems
4.3 Centralized systems
4.3.1 Wastewater source
4.3.2 Transport from source to treatment
20 4.3.3 Treatment
21 4.3.4 Storage, transport and distribution
4.3.5 Disposal of residues
4.4 On-site-systems
4.4.1 Wastewater source
4.4.2 Collection and transport
22 4.4.3 Treatment
4.4.4 Storage, transport and distribution
4.5 Disposal or reuse of residues
23 5 Objectives for the wastewater utility
5.1 General
24 5.2 Protection of public health
25 5.3 Meeting users’ needs and expectations
5.4 Provision of services under normal and emergency situations
5.5 Sustainability of the wastewater utility
5.6 Promotion of sustainable development of the community
26 5.7 Protection of the environment
5.7.1 Protection of the natural environment
5.7.2 Protection of the built or public environment
5.8 Climate change
27 5.9 Higher user and service demands
5.10 Available technologies
6 Management components of a wastewater utility
6.1 General
28 6.2 Activities and process management
6.3 Resources management
6.4 Asset management
29 6.5 Customer relations management
6.6 Information management
6.7 Environmental management
6.8 Risk management
30 7 Guidelines for the management of wastewater utilities
7.1 General
31 7.2 Organization
7.2.1 General
7.2.2 Organizational structure and responsibilities
7.2.3 Organization of work flow
7.2.4 Operational documents and records
32 7.3 Planning and construction
33 7.4 Operations and maintenance
7.4.1 General
7.4.2 Technical activities
34 7.4.3 Support activities
36 8 Assessment of wastewater services
8.1 General
37 8.2 Assessment policy
8.3 Goal and scope of the assessment
8.4 Parties involved in the assessment
38 8.5 Methodology of assessment
8.6 Service assessment criteria
39 8.7 Resources to conduct the assessment
8.8 The production of output and recommendations for the use of the output
9 Performance indicators
9.1 General
9.2 Performance indicator systems
9.2.1 Key components of a performance indicator system
40 9.2.2 Performance indicators
9.2.3 Variables
41 9.2.4 Context information
9.3 Quality of the information
9.4 Example of a performance indicator
43 Annex A (informative) Schematics of wastewater systems
45 Annex B (informative) Possible actions to achieve the objectives of the wastewater utility
51 Annex C (informative) Possible actions related to the management of the wastewater utility
54 Annex D (informative) Example of an assessment methodology for deciding on the implementation and calculation of performance indicators for wastewater utilities
57 Annex E (informative) Examples of service assessment criteria related to the wastewater utility objectives, performance indicators related to assessment criteria, and service assessment criteria related to componentsof a wastewater system
68 Annex F (informative) Example of confidence-grading schemefor performance indicator systems
70 Bibliography

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BS ISO 24511:2024
$215.11