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BS ISO/IEC 20000-6:2017

BS ISO/IEC 20000-6:2017

$102.76

Information technology. Service management – Requirements for bodies providing audit and certification of service management systems

Published By Publication Date Number of Pages
BSI 2017 22
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PDF Catalog

PDF Pages PDF Title
2 National foreword
7 Foreword
8 Introduction
9 1 Scope
2 Normative references
3 Terms and definitions
4 Principles
5 General requirements
5.1 Legal and contractual matters
10 5.2 Management of impartiality
5.3 Liability and financing
6 Structural requirements
7 Resource requirements
7.1 Competence of personnel
7.1.1 General considerations
7.1.2 Determination of competence criteria
11 7.1.3 Evaluation processes
7.1.4 Other considerations
7.2 Personnel involved in certification activities
7.3 Use of individual external auditors and external technical experts
7.4 Personnel records
7.5 Outsourcing
12 8 Information requirements
8.1 Public information
8.2 Certification documents
8.3 Reference to certification and use of marks
8.4 Confidentiality
8.5 Information exchange between a certification body and its clients
9 Process requirements
9.1 Pre-certification activities
9.1.1 Application
9.1.2 Application review
13 9.1.3 Audit programme
9.1.4 Determining audit time
16 9.1.5 Multi-site sampling
9.1.6 Multiple management systems standards
17 9.2 Planning audits
9.2.1 Determining audit objectives, scope and criteria
9.2.2 Audit team selection and assignments
9.2.3 Audit plan
18 9.3 Initial certification
9.4 Conducting audits
9.4.1 General
9.4.2 Conducting the opening meeting
9.4.3 Communication during the audit
9.4.4 Obtaining and verifying information
19 9.4.5 Identifying and recording audit findings
9.4.6 Preparing audit conclusions
9.4.7 Conducting the closing meeting
9.4.8 Audit report
9.4.9 Cause analysis of nonconformities
9.4.10 Effectiveness of corrections and corrective actions
9.5 Certification decision
9.6 Maintaining certification
9.7 Appeals
9.8 Complaints
9.9 Client records
20 9.10 Management system requirements for certification bodies
21 Bibliography

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BS ISO/IEC 20000-6:2017
$102.76