BS ISO/IEC 30105-5:2024
$167.15
Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes – Guidance
| Published By | Publication Date | Number of Pages |
| BSI | 2024 | 40 |
PDF Catalog
| PDF Pages | PDF Title |
|---|---|
| 2 | undefined |
| 7 | Foreword |
| 8 | Introduction |
| 11 | 1 Scope 2 Normative references 3 Terms, definitions and abbreviated terms 3.1 Terms and definitions |
| 12 | 3.2 Abbreviated terms |
| 13 | 4 Overview 4.1 General |
| 14 | 4.2 Inter-relationship between parts of the ISO/IEC 30105 series |
| 15 | 4.3 Readership for the ISO/IEC 30105 series |
| 16 | 5 ITES-BPO service features |
| 17 | 6 Benefits of adopting the ISO/IEC 30105 series 6.1 Key aspects addressed by the ISO/IEC 30105 series 6.2 Benefits of the adoption and implementation of the ISO/IEC 30105 series 6.3 Value to stakeholders 6.3.1 General |
| 18 | 6.3.2 Direct stakeholders |
| 19 | 6.3.3 Indirect stakeholders 7 PRM 7.1 General |
| 20 | 7.2 Process categories and processes 8 PAM 8.1 General 8.2 Assessment indicators |
| 21 | 9 MF and OMM 9.1 MF |
| 22 | 9.2 OMM |
| 24 | 10 Process capability assessment and organization maturity level determination 10.1 Assessment initiation 10.2 Process assessment output |
| 25 | 11 Process capability gap determination 11.1 Overview |
| 26 | 11.2 Process capability gap determination — Steps 11.2.1 Step 1 — Initiate process-related capability gap determination |
| 27 | 11.2.2 Step 2 — Determine relevant processes and the process context 11.2.3 Step 3 — Define target process profile 11.2.4 Step 4 — Define the target assessment inputs 11.2.5 Step 5 — Assess current process capability |
| 28 | 11.2.6 Step 6 — Determine proposed process capability |
| 29 | 11.2.7 Step 7 — Verify proposed process capability 11.2.8 Step 8 — Analyse process capability gaps 11.2.9 Step 9 — Act on results 12 Process improvement 12.1 Purpose and outcomes |
| 30 | 12.2 Types of process improvement |
| 31 | 12.3 Process improvement programme 12.3.1 Examine organization’s business goals to set improvement objectives |
| 32 | 12.3.2 Initiate process improvement cycle |
| 33 | 12.3.3 Identify improvement areas 12.3.4 Analyse assessment strengths and weaknesses |
| 34 | 12.3.5 Review organizational improvement objectives 12.3.6 Generate and identify improvement areas 12.3.7 Derive action plan |
| 35 | 12.3.8 Implement improvements |
| 36 | 12.3.9 Monitoring implementation 12.3.10 Confirm improvements 12.3.11 Sustain and monitor improvements |
| 38 | Bibliography |
