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BS ISO/IEC 33020:2019

BS ISO/IEC 33020:2019

$198.66

Information technology. Process assessment. Process measurement framework for assessment of process capability

Published By Publication Date Number of Pages
BSI 2019 52
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This document defines a process measurement framework that supports the assessment of process capability, in accordance with the requirements of ISO/IEC 33003. The process measurement framework provides a schema that can be used to construct a process assessment model conformant with ISO/IEC 33004 which can be used in the performance of assessment of process capability according to the requirements of ISO/IEC 33002. In the context of this document and related standards, process capability is a process quality characteristic related to the ability of a process to consistently meet current or projected business goals.

The process measurement framework defined in this document forms a structure which

  1. facilitates self-assessment,

  2. provides a basis for use in process improvement and process quality determination,

  3. is applicable across all application domains and sizes of organization,

  4. produces a set of process (capability) attribute ratings (process profile), and

  5. derives a process capability level.

This document also includes as informative annexes a set of assessment indicators of process capability that can be used in the construction of a process assessment model using this process measurement framework, and guidance on the meaning of the process capability levels and the achievement of the process attributes.

PDF Catalog

PDF Pages PDF Title
2 undefined
6 Foreword
7 Introduction
9 1 Scope
2 Normative references
3 Terms and definitions
10 4 Overview
11 5 A process measurement framework for process capability
5.1 General
5.2 Process capability levels and process attributes
5.2.1 General
5.2.2 Process capability Level 0: Incomplete process
5.2.3 Process capability Level 1: Performed process
12 5.2.4 Process capability Level 2: Managed process
13 5.2.5 Process capability Level 3: Established process
14 5.2.6 Process capability Level 4: Predictable process
15 5.2.7 Process capability Level 5: Innovating process
16 5.3 Process attribute rating scale
17 5.4 Process attribute rating method
5.4.1 General
18 5.4.2 Rating method R1
5.4.3 Rating method R2
5.4.4 Rating method R3
5.5 Aggregation method
5.5.1 General
19 5.5.2 One dimensional aggregation methods
5.5.3 Two dimensional aggregation methods
20 5.6 Process capability level model
21 Annex A (informative) Conformity of the process measurement framework
26 Annex B (informative) Indicators of process capability
40 Annex C (informative) Guidance on the process measurement framework
48 Annex D (informative) Example of a process performance model
50 Bibliography

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BS ISO/IEC 33020:2019
$198.66