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BSI PD ISO/IEC TR 20000-5:2013

BSI PD ISO/IEC TR 20000-5:2013

$198.66

Information technology. Service management – Exemplar implementation plan for ISO/IEC 20000-1

Published By Publication Date Number of Pages
BSI 2013 52
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This part of ISO/IEC 20000 provides guidance for an approach to implement an SMS that can fulfil the requirements specified in ISO/IEC 20000-1:2011. This part of ISO/IEC 20000 illustrates a generic, three-phased plan to manage implementation activities, taking into consideration the design, transition, delivery, management and improvement of services. The service provider can tailor the phases to suit its needs and constraints.

This part of ISO/IEC 20000 can be used together with the other parts of ISO/IEC 20000.

PDF Catalog

PDF Pages PDF Title
6 Foreword
7 Introduction
9 Section sec_1
Section sec_2
Section sec_3
Section sec_4
1 Scope
2 Normative references
3 Terms and definitions
4 Benefits of a phased approach
10 Section sec_5
Section sec_5.1
5 Approach
5.1 Overview
11 Section sec_5.2
Section sec_5.3
Section sec_5.4
Section sec_5.5
5.2 Key considerations
5.3 Understanding ISO/IECĀ 20000ā€‘1:2011
5.4 Scope and applicability
5.5 Changes to scope
12 Section sec_5.6
Section sec_5.7
5.6 Project support and commitment
5.7 Gap analysis
13 Section sec_5.8
5.8 Developing the business case
14 Section sec_5.9
Section sec_5.10
5.9 Implementation
5.10 Project readiness
15 Section sec_5.11
Section sec_6
5.11 Project team
6 Overview of implementation phases
16 Figure fig_1
17 Section sec_7
Section sec_7.1
Table tab_1
Section sec_7.2
Table tab_2
7 Taxonomy of each phase
7.1 Summary of activities in each phase
7.2 Key characteristics and activities of each phase
20 Section sec_8
Section sec_8.1
Section sec_8.2
8 Post-implementation
8.1 Control of the SMS and improving service
8.2 Plan-Do-Check-Act
21 Section sec_8.3
8.3 Interfaces to projects for new and changed services
22 Annex sec_A
Table tab_A.1
AnnexĀ A
(informative)

Project initiation and business case development

24 Annex sec_B
Table tab_B.1
AnnexĀ B
(informative)

Three phases of the implementation project

30 Annex sec_C
Annex sec_C.1
AnnexĀ C
(informative)

Developing policies

31 Annex sec_C.2
Annex sec_C.3
33 Annex sec_D
Annex sec_D.1
Annex sec_D.2
AnnexĀ D
(informative)

Documentation management

34 Annex sec_D.3
35 Annex sec_D.4
36 Annex sec_E
Annex sec_E.1
Annex sec_E.2
Annex sec_E.3
AnnexĀ E
(informative)

Templates

37 Annex sec_E.4
39 Annex sec_E.5
Annex sec_E.6
40 Annex sec_E.7
44 Annex sec_E.8
45 Annex sec_E.9
46 Annex sec_E.10
49 Reference ref_1
Reference ref_2
Reference ref_3
Reference ref_4
Reference ref_5
Reference ref_6
Reference ref_7
Reference ref_8
Reference ref_9
Reference ref_10
Reference ref_11
Reference ref_12
Reference ref_13
Reference ref_14
Reference ref_15
Reference ref_16
Reference ref_17
Reference ref_18
Bibliography

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BSI PD ISO/IEC TR 20000-5:2013
$198.66