ISO 23592:2021
$36.40
Excellence de service — Principes et modèle
| Published By | Publication Date | Number of Pages |
| ISO | 2021-06 | 30 |
Le présent document définit la terminologie, les principes et le modèle d’excellence de service permettant de créer une expérience client extraordinaire, et d’atteindre un enchantement durable de ce dernier. Il ne traite pas de la fourniture au client d’un service de base, mais de la délivrance d’un excellent service.
Le présent document s’applique à toutes les organisations délivrant des services, comme les organisations commerciales, les services publics et les organisations à but non lucratif.
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