ISO/IEC 20000-2:2019
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Technologies de l’information — Gestion des services — Partie 2: Directives relatives à l’application des systèmes de management des services
| Published By | Publication Date | Number of Pages |
| ISO | 2019-08 | 80 |
Le présent document fournit des lignes directrices concernant l'application d'un système de management des services (SMS) basé sur l'ISO/IEC 20000-1. Il fournit des exemples et des recommandations pour permettre aux organismes d'interpréter et d'appliquer l'ISO/IEC 20000-1, y compris des références à d'autres parties de l'ISO/IEC 20000 et à d'autres normes appropriées.
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