{"id":581293,"date":"2024-11-05T20:20:24","date_gmt":"2024-11-05T20:20:24","guid":{"rendered":"https:\/\/pdfstandards.shop\/product\/uncategorized\/iso-100042018\/"},"modified":"2024-11-05T20:20:24","modified_gmt":"2024-11-05T20:20:24","slug":"iso-100042018","status":"publish","type":"product","link":"https:\/\/pdfstandards.shop\/product\/publishers\/iso\/iso-100042018\/","title":{"rendered":"ISO 10004:2018"},"content":{"rendered":"<p>Le pr\u00e9sent document fournit des lignes directrices relatives \u00e0 la d\u00e9finition et \u00e0 la mise en \u0153uvre de processus de surveillance et de mesure de la satisfaction du client.<\/p>\n<p>Le pr\u00e9sent document est destin\u00e9 \u00e0 \u00eatre utilis\u00e9 par tout organisme, quels que soient son type, sa taille ou les produits et services qu&#039;il fournit. Le pr\u00e9sent document porte sur les clients externes \u00e0 l&#039;organisme.<\/p>\n<p>NOTE       Tout au long du pr\u00e9sent document, les termes \u00abproduit\u00bb et \u00abservice\u00bb se rapportent aux \u00e9l\u00e9ments de sortie d&#039;un organisme qui sont destin\u00e9s \u00e0 un client ou demand\u00e9s par celui-ci.<\/p>\n","protected":false},"excerpt":{"rendered":"<p><b>Management de la qualit\u00e9 \u2014 Satisfaction du client \u2014 Lignes directrices relatives \u00e0 la surveillance et au mesurage<\/b><\/p>\n<table style=\"width: 100%\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td>Published By<\/td>\n<td>Publication Date<\/td>\n<td>Number of Pages<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/pdfstandards.shop\/product-category\/publishers\/iso\/\"><b>ISO<\/b><\/a><\/td>\n<td>2018-07<\/td>\n<td>46<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"featured_media":581309,"template":"","meta":{"rank_math_lock_modified_date":false,"ep_exclude_from_search":false},"product_cat":[95,2634],"product_tag":[],"class_list":{"0":"post-581293","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-03-120-10","7":"product_cat-iso","9":"first","10":"instock","11":"sold-individually","12":"shipping-taxable","13":"purchasable","14":"product-type-simple"},"_links":{"self":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product\/581293","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/types\/product"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media\/581309"}],"wp:attachment":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media?parent=581293"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_cat?post=581293"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_tag?post=581293"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}