{"id":608744,"date":"2024-11-05T22:43:22","date_gmt":"2024-11-05T22:43:22","guid":{"rendered":"https:\/\/pdfstandards.shop\/product\/uncategorized\/iso-235922021\/"},"modified":"2024-11-05T22:43:22","modified_gmt":"2024-11-05T22:43:22","slug":"iso-235922021","status":"publish","type":"product","link":"https:\/\/pdfstandards.shop\/product\/publishers\/iso\/iso-235922021\/","title":{"rendered":"ISO 23592:2021"},"content":{"rendered":"<p>Le pr\u00e9sent document d\u00e9finit la terminologie, les principes et le mod\u00e8le d\u2019excellence de service permettant de cr\u00e9er une exp\u00e9rience client extraordinaire, et d\u2019atteindre un enchantement durable de ce dernier. Il ne traite pas de la fourniture au client d\u2019un service de base, mais de la d\u00e9livrance d\u2019un excellent service.<\/p>\n<p>Le pr\u00e9sent document s\u2019applique \u00e0 toutes les organisations d\u00e9livrant des services, comme les organisations commerciales, les services publics et les organisations \u00e0 but non lucratif.<\/p>\n","protected":false},"excerpt":{"rendered":"<p><b>Excellence de service \u2014 Principes et mod\u00e8le<\/b><\/p>\n<table style=\"width: 100%\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td>Published By<\/td>\n<td>Publication Date<\/td>\n<td>Number of Pages<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/pdfstandards.shop\/product-category\/publishers\/iso\/\"><b>ISO<\/b><\/a><\/td>\n<td>2021-06<\/td>\n<td>30<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"featured_media":608758,"template":"","meta":{"rank_math_lock_modified_date":false,"ep_exclude_from_search":false},"product_cat":[77,2634],"product_tag":[],"class_list":{"0":"post-608744","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-03-080-01","7":"product_cat-iso","9":"first","10":"instock","11":"sold-individually","12":"shipping-taxable","13":"purchasable","14":"product-type-simple"},"_links":{"self":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product\/608744","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/types\/product"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media\/608758"}],"wp:attachment":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media?parent=608744"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_cat?post=608744"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_tag?post=608744"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}